What do I do if my Mac is not working?
1. Check your warranty status.
2. Try to restart your Mac. Switch off and reboot.
3. Check all power cords are connected properly or whether they are cause of the problem.
4. Check that you have performed a data backup. You may wish to take advantage of our Pre-Service Backup which can be performed prior to service repair.
If you are still experiencing problems contact your local iConcierge service centre!
What do I do if my iPod is not working?
1. Ensure your iPod is fully charged.
2. Retry your iPod with a different USB port on your computer, not a USB port on your keyboard or hub.
3. To update and reinstall your iPod software, first download and/or check the latest version of iTunes.
4. Try a restore. Note: This will erase your songs and files so remember to backup!
For current generation iPods such as iPod touch please visit Apple Support for further information regarding screen, email and technological issues.
How do I find my closest iConcierge
service centre?
Simply come into any of the Next Byte retail locations and we can book your equipment in for a service. No need to make an appointment!
Click here for all our locations.
Will my Mac be repaired under warranty?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase.
Click here to check my warranty.
How long will it take to repair my Mac?
We endeavour to repair all equipment in the fastest possible time. Most of our repair are completed in 4 business days.
How much will my in-warranty service cost?
Warranty service for eligible repairs is available at no charge for 12 months from the date of original purchase. One of our qualified techs will examine your equipment to confirm that the fault is covered by the Apple warranty agreement.
How much will my out-of-warranty service cost?
As it is difficult to determine cost of every fault without examining the Mac. Drop in your faulty equipment to any of our stores and for only $75 we'll provide a thorough written quote on what is required. Before we proceed with any work, we always obtain your authorisation.
What damage will not be covered under warranty?
Apple excludes coverage for damage resulting from accident, disassembly, unauthorised service and unauthorised modifications. Please refer to the Apple website for further details or speak to one of our service consultants.
Apple Peripherals - Mice/ Keyboard etc
All Apple peripherals and accessories that came with your Mac will be covered by the same warranty. These include; mice, keyboard and screens. For any additional products purchased they will be covered by their own individual warranty period.
For all other products sold at Next Byte
Our product range at Next Byte has been selected on the basis of superior quality and performance. Should you experience a problem with any product purchased from Next Byte within the warranty period we have a created a handy list of contact details of our preferred partners for you.
If a product is not found below please contact Next Byte directly as we will contact the preferred partner on your behalf.
Company | Website | Contact Number |
| Elgato | 1800 123 456 | |
| Western Digital | 1800 275 4932 | |
| LaCie | 02 8063 3711 | |
| Belkin | 1800 235 546 | |
| BOSE | 1800 061 046 | |
| Sennheiser | 02 9910 6700 | |
| STM Bags | 02 8338 022 |
For any other questions please contact our trusted iConcierge Consultant.
Need to know if your Mac is still covered under warranty? Check your the warranty status and support Coverage here.