Service Home > Repair your iPod


iPods Pre-Service Checklist

• Reset
• Retry
• Restart
• Reinstall
• Restore

Step 1:
Ensure your iPod is fully charged.

Step 2:
Retry your iPod with a different USB port on your computer, not a USB port on your keyboard or hub.

Step 3:
To update and reinstall your iPod software, first download and/or check the latest version of iTunes.

Step 4:
Try a restore, however as this will erase your songs and files.
Click here to see how to restore your iPod.

For current generation iPods such as touch please visit Apple Support for further information regarding screen, email and technological issues.
Extend your warranty with AppleCare Protection Plan for iPod
Ensure you enjoy your iPod for a lot longer with an extra 1 year extended warranty. AppleCare Protection Plan can provide peace of mind that your iPod will be covered for as little as $199
Experiencing Battery Issues with your iPod
Have your iPod tested by us, if found to have a faulty battery you can obtain an exchange with a like-for-like unit for only $120. Exchange iPods come with a 90 day warranty. Contact your local service centre for more information.


What happens to my iPod
When you submit your iPod for service it is ordinarily replaced with a fully refurbished model. Each fully refurbished iPod will be returned with a cosmetic refresh with no scratches or dents. Further if you had an engraving on the back of your iPod this will also be re-created. In essence, your iPod will be replaced with a model that is identical if not in better condition than before.

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Non-Warranty Price Guide

Please click here to for service charges

Service Charges



iPod Reset Utility

Use iPod Reset Utility to restore iPod Shuffle (1st & 2nd Gen) models back to their factory settings, when iTunes is unable to do so.

iPod Reset Utility 1.0.3 for Mac