Return Policy

Please choose carefully when shopping at Next Byte. Be sure to check the system requirements before purchasing. Our sales consultants will be happy to match a solution to your needs.
Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below.

We will normally only refund in the event the goods:

• have a manufacturer's defect that makes them 'unmerchantable', or
• are unfit for the intended purpose that you made known to us and relied on us to help you with, or
• the goods do not match the description by which they were sold; or
• otherwise required by statute.

Refunds will not be provided if you simply change your mind. An original receipt must be provided to receive a refund. In some circumstances, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

Configure to Order (CTO) and Special Order Products
Next Byte strong encourages you to carefully review orders for goods that are custom-configured to your specifications. Orders for CTO and Special order goods cannot be modified or cancelled once submitted. Next Byte requires a 50% non-refundable deposit for any CTO goods and a 25% non-refundable deposit for special order products. Refunds will not be provided if you simply change your mind.

Software
Due to Copyright and Licensing Laws, Next Byte is unable to accept returns for software if you simply change your mind.

Finance and Leasing
Goods purchased as part of a Leasing or Finance arrangements are unable to be returned without prior approval from the Lessor or financier.

Refunds
Next Byte refunds are processed centrally within 14 days. When returning a product for a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your back account or credit card.

Next Byte reserves the right to change the terms and conditions of sale at any time.

Next Byte accepts no responsibility for loss or damage occurring in transit on return to us.