At Next Byte, we believe nothing is more important than customer satisfaction. From the moment you step through our doors, our team is dedicated to finding the perfect technology solution tailored to your needs.
Don’t believe us? Hear what our customers have to say!
"A week ago was the first time I have been to your store. My wife and I were served by Guy, he was friendly and professional and went out of his way to help us. He is a credit to your company and because of him we are loyal customers of your company. Congratulations on the fine service."
"Many thanks again for your help, good customer service is a rare occurrence these days, and your store will stand out for me, for a long time to come!!!!! They say WOM is the strongest form of advertising, and my dearest friend in the world lives in Townsville, she now knows of the outstanding service provided by your store, and I am confident she will pass this on!! I would appreciate it if you could pass this on to your manager.....they are very fortunate to have you at the forefront of their business!!! Many thanks again.....have an awesome day!!!"
"I wish to thank Angi Bailey at your Bundall Store for her gracious help and assistance the other day. I walked off the street fraught with anxiety that my iPhone was broken and in the need of a new one. Angi very patiently took a moment to assist me and after a minute or so had successfully allayed my concerns and proceeded to fix my phone. (dirt and dust had accumulated in the sim card slot and she very professionally with the aid of compressed air – gave it a blast!) So – please thank Angi and all those at Bundall as they are always polite, eager to assist and a pleasure to deal with."
"I would just like to say thank you to one of your Sales staff - Guy Marchant for his great client service to me on 17/09/11. I appreciated all of his advice and suggestions greatly. It made my first Apple purchase a really positive experience. I look forward to referring new business to Guy very soon."
"I have asked Blake for your details so I could pass on my feedback regarding my recent business with Next Byte Adelaide St, and more specifically, Blake. First of all, I manage the customer relations department for one of the largest travel agencies in Australiasia, so I deal with customer complaints and compliments everyday and know what customers perceive as good or bad service. Blake has exemplified astounding customer service. Not only was he always courteous, respectful and polite, what in itself would deserve a compliment, it was how he dealt with an issue that arose which puts Blake in a very small minority, those who can make a bad situation turn out better then it would have had there not been an issue. In my experience, this is an extremely rare quality, and one to be rewarded and encouraged. In one dealing with Blake, keeping in mind it went wrong, he has managed to secure me as a customer for life for your store. Please ensure that Blake receives the recognition he deserves."
"I would like to thank you for the wonderful and kind service I received from the whole team today. With my computer not working it wasn't the best of days, and the friendly smiles and service at Next Byte made me feel better, and that I was in good hands. In particular I would like to thank Kyle Colhoun for going that extra mile. Although he was due to finish work at 3pm, he stayed on for an extra half an hour to help transfer data. Thank you ever so much for your cheerful personality and kindness. Your store and services will be highly recommended!"
"I just want to make you aware that one of your staff by the name of Emma Scicluna has been Outstanding in their level of service. Over the last couple of days the effort she has shown to solve our problems and provide us with the correct info has been exceptional. So this is just a short email to let you know she deserves a GOLD STAR and keep up the good work."
"I picked up my MacBook today, I mentioned my thoughts to a couple of the staff I dealt with at the time but also thought would pass it on to you to make sure it got to the right person. The service, patience and advice I received was simply awesome, I was very impressed and happy with my experience at Next Byte."
"I dropped down to the Next Byte store in Elizabeth Street and was really impressed with Gas (who was recommended to me by Lovesh). He was very helpful and clearly knew all about his product and I came away feeling really happy with the product and the service. I intend to get myself an iPad in the next few weeks and will go there for it, even though its quite a distance from the office. Why go elsewhere when you get service like that?"
"I am writing to let you know that I found the customer service given to me by Yusuf to be unusually good. I am not very confident or up-to-date with technology & had come in to buy an ipad2. I was given excellent service by Yusuf & he patiently answered my myriad of questions. He did this in a way that excited me about the product & gave me confidence that I could use it with ease. Of course, once I got home & started using my iPad, I could use it because like all Apple products, it is fantastic. Equal to the product is customer service. Often, I feel irritated in shops. Either there is too little help or the kind of help given is unhelpful. I will continue to recommend Next Byte at Glebe to those I speak to as I have always had a very good experience with this shop"
"Hi,
I am writing this because I recently had a difficult issue with my Mac Pro which became quite involved and complicated. It was due to Andrew’s assistance and persistence that it was resolved. I could see he was doing more than he was obliged to do to get the matter fixed. He gave me the impression he was informed and thinking outside the box.
He was very professional in his dealings with me even though he was being dealt some robust abuse. It is attitudes like Andrew’s that do more than any ads and result in more customers. Due to my experience I will be definitely be directing my business to this store even though there is a closer Apple store"
"I wanted to thank you for the wonderful help and advice I received from your service staff while I was in Perth recently. I believe the young man's name was Kyle, and he was not only highly effective in dealing with my computer problems but also very patient. I will certainly recommend you to all my friends and associates. Computer trouble can be very stressful for the average person and often the computer technicians seem to make as many problems as they fix, so it was lovely to find a place where I was treated with respect and also had the problems quickly and effectively diagnosed and resolved. Many thanks to you and all your staff"
